Comicwell

Privacy Policy

Effective 7 November 2026.

1.Who we are

This policy covers the Comicwell app and comicwell.com (“Comicwell”, “we”). Contact: support@comicwell.com.

2.What we store

  • An account ID created the first time you open the app.
  • If you use Sign in with Apple: Apple’s identifier for your account with us and, only if you choose to share them, your name and email address (which may be an Apple private relay address). We also keep, encrypted, the token Apple issues for your sign-in, so we can revoke it with Apple when you delete your account.
  • If you sign in on comicwell.com with Google or Microsoft: that provider’s identifier for your account (its subject ID) and, only if you choose to share it, your email address. Signing in on the website with Apple works as in the app. You can link sign-ins to one account. We never merge accounts by email and never receive your password.
  • If you buy coin packs and books on comicwell.com: the payment’s ID at our payment processor, what you bought, the amount, the date and any refund. Payment is handled by Stripe; your card details never reach our server.
  • If you subscribe on comicwell.com: your subscription’s ID at our payment processor, its status and the end of the period you paid for. Payment is handled by Stripe; your card details never reach our server.
  • Purchases: Apple transaction IDs, product, dates and refunds, your coin balance and coin history, the chapters you unlocked and your subscription status.
  • Reading activity: the series you follow, your reading position and the chapters you open. Daily read totals are counted per chapter, not per person.
  • Reviews, ratings and comments, if you take part on comicwell.com: the reader name you choose (and when you last changed it), your star ratings, your reviews and comments with replies, whether you marked them as spoilers, the comments you like, the reports you send (the post and the reason you picked), and the readers you block, each with its date and time. If a moderator acts on a post or an account, we keep a record of what was done and when, with a short note from the moderator on why, but without the post’s text, for 12 months. If one of your posts is hidden or removed, we keep the notice we show you about it (which post, the page, the reason, and when you dismissed it). To limit spam we count how many posts you made in the last 10 minutes and the last day; these counts are deleted within two days.
  • A push notification token, if you allow notifications.
  • Your IP address, briefly, to stop abuse: IP addresses in rate-limit records are deleted within a day; our server logs, which can include your IP address, are kept up to 7 days.
  • Crash reports from the app (Sentry), kept up to 30 days and not linked to your identity.

3.Why

To run your account, deliver and restore what you buy, remember where you stopped, tell you about new chapters you asked about, and prevent fraud. If you rate, review or comment: to show your posts, work out a story’s rating, and keep the community safe (reports, blocks, moderation and limits on spam).

4.What we don’t do

No ads. No tracking across other companies’ apps or websites. No analytics SDKs or analytics scripts. We never sell your data or share it for advertising. The website loads nothing from other companies and sets no advertising or tracking cookies.

When you use a friend’s invite code, Comicwell keeps a one-way hash of a random identifier the app creates on your iPhone, so the same iPhone can’t use an invite twice, and a one-way hash of your Apple account identifier, so the same Apple ID can’t be rewarded twice, even after you delete the account. Neither is used for tracking or ads.

4a.Cookies on comicwell.com

The website uses only these first-party cookies, each needed for the feature named. If you read free chapters without signing in, you get the 16+ notice cookie and, while the notice is shown, a short-lived security cookie (cw_csrf, 2 hours) that protects its form. Nothing else, and nothing that tracks you.

  • cw_age: remembers that you confirmed you are 16 or over, so the notice isn’t shown again. Kept 1 year.
  • cw_s: your session after you sign in, or while you play an interactive story without signing in. Kept 30 days, or until you sign out.
  • cw_csrf: a random value that protects forms (such as the 16+ notice) from being sent by another site. Kept 2 hours.
  • cw_oidc: links a sign-in with Apple, Google or Microsoft to the browser that started it. Sent only to sign-in pages and kept 10 minutes.

When you read a novel, your browser also stores your chosen text size on your device (cw-novel-size, in local storage). It never leaves your browser and you can clear it in your browser settings.

4b.Reviews and comments: who sees what

  • Everyone, including people who are not signed in and search engines: your reader name, your reviews with their dates and stars, and your comments with their dates (a comment on a chapter that must be unlocked is seen only by readers who can open that chapter). Reviews and comments on free pages can appear in search results. A story’s average rating is shown only once 5 or more readers have rated it.
  • Only the number, never who: likes on a comment.
  • Never shown to other readers: your email, your sign-in, your account ID, the readers you block (you see your own list) and the reports you send. Our moderators can see them. A reader you block is not told. A reader you report never sees your report or who sent it.
  • Only you (and our moderators): the notices about your own posts that were hidden or removed.
  • Only our moderators: reports about your posts, and the moderation record.

Staff accounts show a “Comicwell Team” badge. Whatever you post publicly can be read and copied by others before it is removed, so please don’t post personal information (see the community rules).

5.Who handles it for us

Apple (payments, sign-in, notifications), Google and Microsoft (sign-in on the website, if you choose them), Stripe (payments for a subscription, coin packs and books bought on the website), Cloudflare (secure connections to our server and image delivery) and Sentry (app crash reports), each only to provide their service. Stripe receives your card and billing details directly on its own checkout and account pages; we only learn whether your subscription is active and whether a payment went through or was refunded. Our database and images are stored on a server we operate in a data center.

6.How long we keep it

While your account exists. When you delete your account, we ask Apple to revoke your Sign in with Apple link (from the app and from the website) and remove it, along with your Google and Microsoft sign-ins, email, name, push tokens, app and website sessions, follows, reading progress and story progress. You can delete your own reviews and comments yourself at any time from Your posts on your Account page, except posts a moderator removed, which we delete on request at support@comicwell.com; you can remove a rating at any time. Your reader name, ratings, reviews, comments, likes, reports, blocks and the notices about your posts are deleted too, and your reader name becomes free for someone else. A comment that others replied to stays only as “Comment removed”, without your name or your text, so their replies still make sense. Reports other readers made about your posts are deleted with them. A review or comment that a moderator removed is kept, not shown, so we can look at it again if you appeal, until you ask us to delete it or delete your account. The moderation record is kept for 12 months from each action, also after you delete your account, with your account ID only (no name, email or post text), and then deleted; its reason is a short note written by the moderator. Pages showing a deleted or removed post may take up to 5 minutes to update. Deleting your account cancels a web subscription at once, with no further charges; a subscription bought through Apple is managed by Apple and must be canceled there. Purchase and coin records are kept without your personal details for as long as accounting law requires. Backups roll off within 30 days.

7.Children

Comicwell is rated 16+ and is not directed at children under 13. We don’t knowingly collect their data; if you think we have, email us and we’ll delete it. Only signed-in readers who have confirmed they are 16 or older can rate, review or comment.

8.Your choices

You can ask us to access, correct or delete your data at support@comicwell.com, or delete your account yourself in the app or on comicwell.com (Account › Delete account; see Delete your account).

9.Changes

We’ll update this page and its effective date, and tell you in the app about material changes.