Support
Email support@comicwell.com and we’ll reply as soon as we can. Include your account ID from the Account tab.
Questions
- Do I need an account?
- No. You can read and buy right away. Tap Account → “Save your account” to keep your coins if you change phones.
- How do coins work?
- The first 20 chapters of each series are free. After that, unlock a chapter for 20 coins, unlock the next 5 for 80 coins in the app, or subscribe to Comicwell Unlimited (monthly) to read every chapter.
- Can I buy coins on the website?
- Yes. Sign in on comicwell.com/coins and pick a coin pack: 330 coins for $4.99, 800 for $9.99 or 1,800 for $19.99. You can also buy a whole novel on its book page, for $6.99 or 400 coins. Stripe takes the payment. Coins from the app and the website share one balance, so they work in both.
- I bought coins but they didn’t arrive.
- Keep the app open on the Coins tab with a connection; purchases are retried automatically. You can also tap Restore Purchases. Still missing? Email us. On comicwell.com, coins usually arrive a few seconds after you pay; reload the Coins page.
- How do I restore purchases?
- Coins tab → Restore Purchases. Coins and unlocks follow your saved account; sign in with the same Apple ID on your new phone.
- How do I cancel my subscription?
- iPhone Settings → your name → Subscriptions → Comicwell Unlimited, or apps.apple.com/account/subscriptions.
- I subscribed on comicwell.com. How do I manage it?
- Sign in on comicwell.com, then go to Account › Manage subscription to change your card, see receipts or cancel. You keep Unlimited to the end of the period you paid for. A subscription bought on comicwell.com doesn’t appear in your Apple Account settings, and one bought in the app is managed only in your Apple Account settings. Your Account page says which one you have.
- Can I read on a computer?
- Yes. Free chapters open on comicwell.com without an account. Sign in with the same Apple account you use in the app (or link Google or Microsoft from Account) to see your coins, unlocks, library and Unlimited. Coins bought in either place work in both.
- How do I get a refund?
- Purchases in the app are refunded by Apple at reportaproblem.apple.com. For a subscription, coin pack or book bought on comicwell.com, email support@comicwell.com. A refunded coin pack takes back its coins not yet spent (your balance never goes below zero), and a refunded book is removed from your account.
- How do I delete my account?
- See Delete your account.